Quatre Recursos Humanos

Blog da Quatre

03 janeiro

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IT POSITIONS – Multinational Company

Resumes with salary expectation must be sent to rh@quatre.com.br

Service Desk Analyst– Helpdesk agent
Experience Summary
3+ years of experience in Information Technology industry
Background
As a Service Desk analyst, has successfully delivered service support to business users for achieving customer satisfaction.
Excellent communication skills. Has understanding of windows operating system, desktop application like MSOffice, Adobe, internet explorer etc. Works with different technical teams to ensure end to end resolution for all IT related issues faced by them on a daily basis.
Responsibilities handled as a Service Desk analyst :
Receive initial call for L1 support
Register all calls from Authorized Affiliates and End users
Is able to identify the cause of the reported issue
Track to completion of the resolution of all incidents
Knowledge management
Training new folks
Contact End users to provide status and/or resolution of incident
Expertise
Delivery of IT solutions to exceed customer expectations
Excellent IT skills, customer care and soft skills
Education
Graduate in science
Basic knowledge of ITIL for Service Desk and Incident Management process
Service Desk Team Lead (TA) – Shift Lead
Experience Summary
4+ years of experience in I.T. Infrastructure Management Services
Background
Client-focused, skilled in creating value for the customer.
As a Service Desk Team Lead, has successfully managed and delivered service support to achieve service level targets and achieve customer satisfaction.
Excellent communication and leadership skills. And works with customers to create an environment of mutual trust with clients through transparency and by focusing on customer’s key success factors.
Responsibilities handled as a Team Lead :
Take ownership of the developed processes
Reporting activities
Escalation handling
Knowledge management
Training new folks
Coordinate between Service Desk and Escalation partners
Expertise
Delivery of ITSM solutions to exceed customer expectations
Program Management of Initiatives for Quality & Productivity Improvements
Education
Bachelor’s degree in Computer Science
ITIL qualified for Service Desk and Incident Management process
Remote Desktop Remediation – Technical Analyst
Experience Summary
He has over 5+ years of experience in the IT industry.
Involved in migration and upgrade of Windows NT to  Windows 2000 domain model and MS Exchange 5.5 to  MS Exchange 2000 messaging system.
Has hand on experience in operating System hardening and implementing Security policy in windows 2000 Servers.
Has been Involved in installing and configuring  DHCP, DNS, MS SQL 2000, IIS, ISS, and ADS.
Relevant Project Experience
          Design, installation, support and administration of enterprise Windows NT, Windows 2000, providing technical support, troubleshooting, maintaining and monitoring of Windows NT and Windows 2000 network.
           Implemented SMS 3.0 and Integrated MDT 10 with SCCM 2007
           Installed and Configuration of Altiris Image deployment and Desktop Management activities.
          Analyze the Windows network performance, finding out the bottlenecks, and providing suitable recommendations.
Expertise
Operating Systems : Windows 2000 ,Windows NT, Windows9.x,XP, Win-7
Protocols                :TCP/IP, FTP, HTTP, HTTPS,POP3, SMTP, IMAP4 and LDAP
RDBMS                 : MS SQL Server 7.0 and 2000
Routers                              : Cisco 2500, 4000
Security Tool          : Internet System Scanner, 4CLogmanger, PKI,SSL,PGP.
VDI Environment    : Citrix agent Thin-client Management.
Education
Degree in Master of Computer Application

Categorias: Comunicados

Comentários

Rua Padre Marinho, 37 - 6º. andar
Bairro Santa Efigênia - Belo Horizonte (MG) - Brasil
CEP 30.140-040

(31) 3484-4746

quatre@quatre.com.br

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